About the job
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Job Description
Job Description
**Job Description**
We are seeking a motivated and detail-oriented **Entry Level Customer Service Assistant** to join our growing team. This position is perfect for individuals who are passionate about helping others, eager to learn, and ready to grow within a dynamic, fast-paced environment. You will be the first point of contact for customer inquiries, providing support and ensuring client satisfaction.
**Responsibilities**
- Handle incoming calls and emails from customers in a professional and timely manner
- Provide accurate information about products, services, and company policies
- Resolve customer issues effectively or escalate when necessary
- Maintain detailed and accurate customer records
- Assist in processing orders, returns, and follow-ups
- Collaborate with team members to ensure consistent service quality
- Uphold a positive and helpful attitude in all customer interactions
Qualifications
**Qualifications**
- High school diploma or equivalent; associate’s or bachelor’s degree is a plus
- Strong communication and interpersonal skills
- Ability to manage time effectively and multitask in a fast-paced environment
- Problem-solving mindset with a focus on customer satisfaction
- Basic computer literacy and familiarity with CRM systems is an advantage
- Eagerness to learn and adapt to new tools and procedures
Additional Information
**Benefits**
- Competitive annual salary: $42,000 – $48,000
- Opportunities for professional growth and advancement
- On-the-job training and development programs
- Supportive and team-oriented work environment
- Health, dental, and vision insurance options
- Paid time off and holidays
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