About the job
About Our Client
Our client is a fast-growing SaaS company on a mission to make every salon and spa more profitable. They are already the highest-rated salon and spa software in the US and Canada with thousands of customers and seek to become the #1 market leader in the coming years.
They’re a fully remote, fun, and ambitious team and get together every few months in person. As they grow, they’re looking to attract high-potential individuals who want to be part of a winning team. If that’s you, come join!
About the Role
At the hiring company, their customers are at the heart of everything they do. As a Customer Support Specialist, you’ll play a key role in delivering exceptional service by responding to customer inquiries with speed, accuracy, and empathy. They set high standards for their team because their customers expect nothing less. Joining their dynamic and growing team means you’ll have a direct impact on improving their customers’ everyday experiences. If you’re passionate about helping people, eager to learn, and excited by the fast-paced environment of a thriving start-up, this could be the perfect role for you.
As a Customer Support Specialist at the hiring company, you will:
Troubleshoot and respond to inquiries from their customers, primarily through chat but also over calls
Constantly increase your product and industry knowledge so you can provide expert-level answers and support
Collaborate with different teams to identify and resolve technical issues reported by customers
Document and share frequent customer issues and solutions
Provide personalized solutions and preemptive follow-ups to ensure customer satisfaction and retention
Constantly increase your product and industry knowledge so you can provide expert-level answers and support
Collaborate with different teams to identify and resolve technical issues reported by customers
Document and share frequent customer issues and solutions
Provide personalized solutions and preemptive follow-ups to ensure customer satisfaction and retention
Work Monday - Friday 9am-6pm EST
What They're Looking For
A minimum of 1 year experience in a software support position
The ability to learn incredibly quickly and an “I’ll figure it out” attitude (while also not being afraid to ask questions)
The ability to work autonomously while also collaborating effectively within a team
You thrive when tackling complex challenges, even under pressure
A genuine passion for connecting with people from diverse backgrounds, treating everyone with respect and kindness
Strong written communication skills
The ability to learn incredibly quickly and an “I’ll figure it out” attitude (while also not being afraid to ask questions)
The ability to work autonomously while also collaborating effectively within a team
You thrive when tackling complex challenges, even under pressure
A genuine passion for connecting with people from diverse backgrounds, treating everyone with respect and kindness
Strong written communication skills
What You'll Love About Them
Health, dental, vision, life & LTD insurance
Generous monthly wellness budget for gym memberships, yoga, etc.
Premium subscription to the Calm app
One Medical membership
Flexible and unlimited PTO
401k plan available (no matching)
Employee stock option program
Generous monthly wellness budget for gym memberships, yoga, etc.
Premium subscription to the Calm app
One Medical membership
Flexible and unlimited PTO
401k plan available (no matching)
Employee stock option program
Compensation
$55K – $60K • Offers Equity • Offers Bonus
Note:
“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”
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