About the job
Shift
This is a remote full-time, hourly role with a schedule of Monday through Friday, 8:30 AM – 5:30 PM PST.
About Our Client
Our client was founded in 2018 with the mission of powering deeper understanding in healthcare. Their AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.
Their enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and their purpose-built, auditable AI, they are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, they are setting the industry standards for the responsible deployment of AI across health systems.
They are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. They have offices located in the SoHo neighborhood of New York, the Mission District in San Francisco, and East Liberty in Pittsburgh.
About The Role
At the hiring company, trust is their currency. They are committed to delivering exceptional products, services, and experiences to their customers. They are looking for highly motivated Customer Support Specialists to join their rapidly growing team and play a key role in scaling their customer support team.
They take their user experience and happiness seriously and consider the Support Team essential to the company’s success. In this role, you’ll set the standard for what incredible customer experience looks like with both their enterprise and individual customers. You’ll be responsible for responding to customers with care and accuracy while helping build the support department to meet the growing demands of their business.
What You'll Do
- Delight the company's users (and co-workers!) every day by providing timely support in troubleshooting problems and answering questions
- Provide user feedback to the product and operational teams to identify pain points and advocate for the user experience
- Navigate the CRM tool to communicate with users, appropriately track contacts and resolutions for data analysis
- Dig deep and be curious about solving complex issues
What You'll Bring
- Have a 2+ year track record as Tier 1 or Lead in a Customer Service Support role, ideally in a technology support focused team
- Love interacting with customers and are happy to work hard
- Great spoken/written communication skills and ability to explain technical troubleshooting in easy to understand manner
- Extremely organized. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality
- Can work with speed and are results driven
- Thrive in a fast-paced environment and willing to roll with the punches
- Possess excellent computer skills and comfortable with technology
Ideally, You Have
- Familiarity with systems requiring strict adherence to privacy and security protocols (Healthcare is a plus!)
- Worked in CRM/Ticketing systems with rigorous tracking
Why Work at the Company?
Our client is transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Their mission is clear: to power deeper understanding in healthcare. They’re driving real, lasting change, with millions of medical conversations processed each month.
Joining the hiring company means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Their culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on customers and the business.
Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At the hiring company, it’s not just what they do—it’s how they do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.
They’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, they are here to help you thrive and do the best work of your life.
If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, the hiring company is the place for you.
How the Company Takes Care of Its Employees:
- Generous Time Off : 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.
- Comprehensive Health Plans : Medical, Dental, and Vision plans for all full-time employees. The hiring company covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, the hiring company also makes monthly contributions to your HSA.
- Paid Parental Leave : 16 weeks paid parental leave for all full-time employees.
- 401k and Matching : Contribution matching to help invest in your future.
- Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
- Learning and Development Budget : Yearly contributions for coaching, courses, workshops, conferences, and more.
- Sabbatical Leave : 30 days of paid Sabbatical Leave after 5 years of employment.
- Compensation and Equity : Competitive compensation and equity grants for full time employees.
- ... and much more!
Compensation
$41.00 – $48.00
Note:
“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”
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