About the job
Job Title: Customer Support
Location: Remote (Pakistan-based)
Working Hours: 2am – 10am (Eastern time zone)
Company: Quil.ai
About Us
Quil.ai is a venture-backed, innovative startup supported by the same investors as Loom, and Substack. We are transforming the recruitment industry with AI-driven solutions. As we continue to expand, we're looking for a Customer Support Representative to help our users succeed and ensure they have a seamless experience with our platform.
About the Role
We are seeking a Customer Support Representative who will be responsible for providing top-notch email and video call support for clients. This role is fully remote, based in Pakistan, and requires working within the 2 am – 10 am (Eastern time zone). You will be the primary point of contact for our customers during that time, ensuring they get the help they need and guiding them through any issues they encounter.
Responsibilities
- Provide email support to resolve customer inquiries and issues in a timely and professional manner
- Create educational content, product guides, and other resources using AI tools to help customers get the most out of our platform
- Collaborate with the internal team to escalate and resolve complex customer issues
- Identify recurring customer concerns and work with the product team to address them
- Assist in onboarding new customers and ensuring their smooth transition onto the platform
- Continuously gather feedback to improve customer satisfaction and the overall support process
Qualifications
- Proven experience in a customer support, or similar role
- Excellent written communication skills with a focus on email support
- Familiarity with AI tools and content creation processes is a plus
- Ability to work independently and manage your time effectively in a remote environment
- Strong problem-solving skills and attention to detail
- Ability to work within the 2 am – 10 am (Eastern time zone)
- Prior experience with CRM software such as HubSpot or similar is preferred
Why Quil.ai?
- Join a fast-growing, venture-backed company at the forefront of AI in recruiting
- Flexible, fully remote position
- Opportunity to work with cutting-edge technology and AI tools
- Competitive salary
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