About the job
Essential Duties and Responsibilities:Open and maintain customer accounts by recording account informationResolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionMaintain financial accounts by processing customer adjustmentsRecommend potential products or services to management by collecting customer information and analyzing customer needsPrepare product or service reports by collecting and analyzing customer informationContribute to team effort by accomplishing related results as neededManage large amounts of incoming callsGenerate sales leadsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/toolsMeet personal/team sales targets and call handling quotasHandle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolutionKeep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policiesOther duties as assigned.Qualifications and Requirements:Must be at least 18 years of age.Customer Service SkillsProven customer support experienceNegotiation, Market Knowledge, and Ability to Work Under PressureExcellent communication, presentation skills, and active listening. Phone Skills, Listening Skills, Resolving ConflictPatience, Positive Attitude, Attention to Detail, People OrientedStrong phone contact handling skillsFamiliar with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersAbility to multitask, prioritize and manage time effectively.Computer skills of Microsoft Office, Spreadsheets, Email communication.High school diploma or equivalent; college degree preferredBenefits you will enjoy:Comprehensive benefits package that includes: Medical, Dental, Prescription Drug Plan, Disability Plan, Life insurance Plan401K savings PlanPaid HolidaysPersonal Time offEmployee Discounts
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