About the job
Job Purpose
- Our Customer Service Representative will be responsible for providing outstanding high-touch service to our Customers and will oversee their experience with our company. This role will provide our customers with proactive communication, follow through, and a speedy resolution to their questions, orders, quotes, and all other inquiries.
Job Responsibilities
- Accurately enter customer orders into the SAP system and provide timely follow-up via phone, email, fax, or through Sales Representatives.
- Support inventory control by reviewing historical data and assisting in managing stock levels during order processing.
- Provide internal support to Outside Sales Representatives and assist with sales initiatives.
- Collaborate with internal departments and other divisions to resolve customer issues efficiently.
- Review customer purchase orders and contracts to ensure accuracy and compliance.
- Prepare customer quotes, sample requests, formal proposals, and generate sales leads for potential accounts.
- Manage customer complaints related to product use, including coordinating returns and replacements of defective parts.
- Process order modifications and communicate changes to ensure customer satisfaction.
Additional Responsibilities & Qualifications
- Proven experience handling complex orders under tight deadlines.
- SAP Experience.
Work Experience
- 1-3 years of related job experience.
- Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
- Proficient with Microsoft Office Suite.
Education
High School Diploma/GED
What We Offer
- Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
- Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
- Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
- Healthcare benefits, 401k, paid time off and tuition reimbursement.
About Veritiv
- Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.
- Veritiv is an Equal Opportunity/Affirmative Action employer.
- EEO Policy US | EEO Policy Mexico
- This description does not attempt to define the job's essential functions as defined by applicable disabilities law.
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