About the job
This position is responsible for the management of customer orders from receipt of order to shipment of product. Communicates daily with customers via phone, fax, e-mail. Enters customer orders into Order entry system the same day the order is received. Promotes and supports sales promotions. Collaborates with regional sales force and other field staff to deliver premier customer service. Works closely with other vital departments such as credit, billing, shipping, purchasing, technical service, warranty as needed. Researches and resolves customer complaints and issues and provides customer assistance in locating and identifying replacement parts. Provides same day responses to scheduled dates and backorder status of product. Research and process credit and return requests. Performs daily maintenance to customer orders to ensure timely delivery based on customer demand. Other duties may be assigned. Required Qualification: High School diploma or equivalent combined education and experience. Experience related to Customer Service and high-volume calls. Proficiency in a Windows operating environment, including email and Microsoft Office software. Strong interpersonal skills and decision-making abilities. Effective and professional communication and organization skills. Strong conflict resolution skills. Ability to work effectively in a high-volume fast-paced environment. Forklift Experience preferred.
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