About the job
Essential Duties and Responsibilities:
- Handle phone calls in a timely and professional manner.
- Provide accurate and consistent information.
- Exhibit quality customer service and support.
- Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors; maintain professional appearance with clothing, grooming, and personal hygiene.
- Responsible for performing other duties as assigned by management.
Qualifications:
- High school diploma or equivalent.
- This remote position must have high-speed internet connection and an environment that is conducive to proper phone etiquette.
Preferred Knowledge, Skills and Abilities:
- Customer service experience preferred.
- Previous experience in durable medical equipment (DME), healthcare billing/CSR, patient intake or call center is a plus.
- Excellent verbal communication skills, exhibiting proper phone etiquette.
- Familiarity with computers and data entry with high level of accuracy.
- Must maintain professionalism and confidentiality in any situation.
- Handle calls in a positive, helpful, and respectful manner, using appropriate tone and demeanor in all interactions.
- Organized and structured in carrying out responsibilities.
- Efficient use of technology and software.
You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. – 5:00 p.m. and on-call rotations as assigned. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
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