About the job
Employer Industry: Healthcare ServicesWhy Consider This Job Opportunity
- Salary up to $19.50 per hour, with potential for additional earnings based on tenure
- Monthly bonus incentives available
- Comprehensive benefits package including medical, dental, vision, and employee assistance program
- Excellent growth and advancement opportunities within the organization
- Work remotely from the comfort of your home
- Supportive work environment with team-building activities and recognition programs
What To Expect (Job Responsibilities)
- Conduct telephonic screening services to Medicare Advantage beneficiaries, confirming their Veteran status and assisting with benefits
- Meet production goals by answering inbound calls and conducting outreach activities
- Review and analyze member correspondence to retrieve individual charts from VA facilities
- Maintain quality standards through proper phone etiquette and accurate documentation
- Participate in staff development programs and demonstrate alignment with the employer’s vision and value
What Is Required (Qualifications)
- High School Diploma or General Education Degree
- Experience in direct consumer interaction and telephone sales
- Excellent verbal and written communication skills, with the ability to engage elderly individuals
- Ability to analyze program criteria and interact effectively via telephone or correspondence
- Reliable high-speed internet connection for remote work
How To Stand Out (Preferred Qualifications)
- Bilingual in English and Spanish
- Previous experience in a call center or healthcare-related environment
- Strong skills in data entry and computer usage
- Proven ability to persuade and engage individuals over the phone
- Familiarity with state and federal regulatory requirements
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