About the job
About The Role
The Merchant High Verification team provides full support resolution to merchants who have questions or requests with matters that impact their experience on Uber Eats. The Merchant High Verification specialists will need to have an urgency in addressing concerns, highlighting patterns that might impact the merchant experience.
What You Will Do
- Demonstrate empathy while solving customer concerns
- Deliver high-quality customer support and customer satisfaction while solving complex inbound or outbound customer issues that may not have a well-documented procedure, and where relevant to the line of business, outbound phone support
- Work on both phone and ticket-based cases and resolve escalations
- May perform root cause analysis and present findings
- Highlight common ticket types/issues to the Team Lead
Basic Qualifications
- FOR INTERNALS: At least 6 months of experience in retail, hospitality, or customer service in-person or contact center environment FOR EXTERNALS: At least 1 year of experience in retail, hospitality, or customer service in-person or contact center environment
- Comfortable operating in multiple modalities
Preferred Qualifications
- Experience within Salesforce or customer-based support tool
- Computer literate (Google sheet, docs)
- Providing customer support over the phone
For Chicago, IL-based roles: The base hourly rate amount for this role is USD$23.50 per hour. You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
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