About the job
Job Description
I. Job Summary
The Specialized Services Customer Service Representative position receives and processes calls and/or e-mails from Bagster customers and serves as the point of contact for these customers. The CSR is responsible for communicating program guidelines and scheduling pickup services for eligible participants. They are responsible for working with customers to creatively solve problems and resolve any identified customer service issues. The CSR is expected to collaborate with their team of CSRs to meet overall call center objectives and enhance the customer experience while working to exceed all customer's expectations.
II. Essential Duties And Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
- Respond to inquiries received through phone and/or e-mail with participants/customers about Bagster and schedule orders and assist with questions and inquiries.
- Communicates concise and accurate information
- Uses authorized system to gather information, provide information, and/or update customer records
- As required by management, maintains and produces reports as requested
- Confirms understanding of customer needs, issues, and requests
The role does not have supervisory responsibilities.
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US.
Education and Experience
Education: High School Diploma or GED (accredited)
Experience: Three (3) years of relevant work experience in a customer service or call center environment handling customer requests, account or order changes and issues (in addition to education requirement).
None required.
- Other Knowledge, Skills or Abilities Required
- Proficiency in MS Office.
- Excellent verbal, written and analytical skills.
- Strong keyboarding skills.
- Professional phone etiquette.
- Ability to handle the stress of multi-tasking as well as ability to 'talk and type'.
- Possesses an energetic and tenacious achievement orientation.
- Ability to react well under pressure and treat others with respect.
- Identifies and resolves problems in a timely manner.
- Good time management skills to prioritize and plan work activities.
- Focuses on solving conflicts and listening to others without interrupting.
- Is consistently at work and on time.
- Work efficiently and effectively, both independently and as a team to ensure exceeding call center's standards.
- Balances team and individual responsibilities and helps build a positive team spirit.
- Adapts and able to deal with frequent changes in the work environment.
- Able to manage difficult customer situations and respond promptly to service requests to meet customer commitments.
- Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner.
- Show inquisitiveness and eagerness to gain business related knowledge; proactively seeks out both formal and informal experiences that can provide new skills, behaviors and/or knowledge.
- Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
The expected base pay range for this remote position across the U.S. is $ 17.21-21.81 . This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.
Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click “Apply.”
About Us
ABOUT WM
WM ( WM.com ) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com .
Equal Employment Opportunity
For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.
Real ID
In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative.
About The Team
What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities.
We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.
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