About the job
**About the Company**
Exacta Land Surveyors LLC is one of the nation’s premier land surveying companies specializing in residential, commercial, and construction surveys. Our firm provides comprehensive surveying services across multiple states including Ohio, Illinois, Indiana, Maryland, New Jersey, Virginia, Florida, and Texas. We are committed to delivering precise and timely survey data that plays a critical role in real estate transactions involving buyers, sellers, title companies, lenders, attorneys, and real estate agents. Our dedication to accuracy, professionalism, and exceptional customer service has established us as a trusted partner in the land surveying industry. At Exacta, we value integrity, innovation, and teamwork, fostering a positive work environment where every employee’s contribution matters.
**About the Role**
We are seeking a highly organized and personable CSR Support Specialist to join our team in a hybrid capacity. This position requires a minimum of three days per week reporting to our corporate office located at 1500 W 3rd St, Cleveland, Ohio, with the remaining days working remotely. The ideal candidate will possess strong communication skills, a positive attitude, and the ability to handle multiple responsibilities efficiently. As a key member of our administrative team, you will be responsible for routing phone calls, conducting online research, processing orders via our proprietary software, and providing exceptional customer service. Your role will support our operational functions and help maintain smooth communication between clients, internal teams, and external stakeholders. This position offers an excellent opportunity to work within a dynamic environment that emphasizes integrity, professionalism, and career growth.
**Key Responsibilities**
- Answer, screen, and forward incoming phone calls on a multi-line system, providing information or taking messages as needed.
- Conduct online research to support project needs, client inquiries, and internal requests.
- Process orders using proprietary software, ensuring accuracy and timely completion.
- Organize and prepare electronic files, folders, and documentation to maintain organized records.
- Create, modify, and manage documents and emails utilizing Microsoft Office applications including Word, Excel, and Outlook.
- Greet visitors, determine the purpose of their visit, and direct or escort them to the appropriate destination.
- Perform various administrative tasks such as collecting, sorting, and distributing mail, messages, or courier deliveries.
- Assist with preparing memos, correspondence, reports, and other documentation.
- Fully adhere to company policies, procedures, and work directives to ensure compliance and consistency.
- Resolve internal and external customer issues promptly and professionally, maintaining a positive client experience.
- Establish and maintain effective working relationships with colleagues, clients, and vendors.
- Support team members with tasks and projects as assigned, contributing to overall operational efficiency.
- Demonstrate a high level of organization and time management, prioritizing tasks effectively.
- Maintain confidentiality and handle sensitive information with discretion.
- Support company initiatives, including participating in special projects and continuous improvement efforts.
*Required Qualifications**
- A high school diploma or equivalent; minimum of two years of related administrative or customer support experience.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with cloud-based solutions such as Google Suite.
- Excellent verbal and written communication skills, with a professional demeanor.
- Strong organizational skills and attention to detail.
- Ability to multitask effectively in a fast-paced environment.
- Demonstrated ability to work independently and collaboratively within a team.
- Customer-focused mindset with a positive attitude and problem-solving skills.
- Ability to handle sensitive information with integrity and discretion.
**Preferred Qualifications**
- Experience with proprietary or specialized business software.
- Knowledge of administrative procedures and office management.
- Prior experience in a land surveying, engineering, or real estate environment is a plus.
**Company Benefits**
- Competitive salary commensurate with experience.
- Medical, dental, and vision insurance coverage.
- Company-sponsored life and disability insurance.
- Voluntary benefits including accident, critical illness, and short- and long-term disability insurance.
- Health Savings Account (HSA).
- 401(k) plan with company match.
- Seven paid holidays per year.
- Paid time off for personal and vacation needs.
- Childbirth recovery leave.
- Opportunities for professional growth and advancement within a rapidly expanding organization.
**Equal Opportunity Employer**
Exacta Land Surveyors LLC is committed to creating an inclusive environment and is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. We believe diversity fosters innovation and excellence, and we welcome applicants from all backgrounds to apply.
**Our Employee Value Proposition**
At Exacta, we believe our employees are our greatest asset. We offer a fulfilling career with opportunities for professional development, competitive pay, and benefits designed to support your well-being. Join us and be part of a mission-driven organization dedicated to providing peace of mind to our clients and making a positive impact in our communities. With a collaborative culture and a commitment to integrity, we strive to create a workplace where everyone can thrive and contribute meaningfully.
Desired Skills and Experience
Communication, Customer support
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