About the job
Employer Industry: Customer Service
Why Consider This Job Opportunity
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to enhance customer satisfaction through exceptional service
- Engage in both inbound and outbound calls for a dynamic work experience
- Flexible scheduling with weekday and weekend shifts
What To Expect (Job Responsibilities)
- Handle incoming customer calls and conduct outbound follow-up calls
- Prepare account changes and troubleshoot customer issues
- Identify and act upon potential new sales opportunities
- Assist with customer retention efforts
- Collaborate with other departments to ensure timely resolution of customer issues
What Is Required (Qualifications)
- High School Diploma or Equivalent
- 1-2 years in a customer-facing role; prior experience in a customer service setting preferred
- Ability to work well in a fast-paced environment
- Excellent telephone skills
- Strong troubleshooting abilities
How To Stand Out (Preferred Qualifications)
- Solid negotiating skills
- Computer proficiency
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