Customer Experience Rep II - On-site- Full-Time.

About the job

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Job Description

YOU ARE more than just a title, YOU ARE…

A Mover & Shaker– You are the first line agent to our clients and are able to determine and manage their needs with ease using your communication and order management skills and knowledge of systems, products, and processes

A Critical Thinker – You resolve issues that may prevent customers from receiving their orders when specified in a timely, accurate, and professional manner.

A Relationship Builder – Consistently impressing your customers with accurate work, caring, personalized service that can dramatically increase their loyalty to our Allergan Aesthetics brand of products

You Will

Handle a high volume of calls or emails (75-100) per day, including, but not limited to: Placing new product orders via phone, fax, or email; Providing updates on existing orders, pricing, product info and material numbers, and delivery tracking details; Researching product serial/lot/catalog numbers; Processing high volume product returns and credit for returned goods; Confirming physician training certifications or compliance attestations; Documenting order escalations and complaints

Maintain customer confidentiality and proprietary corporate information, for example, salary structure, personal performance reviews, customer information, contract details, products specifications, etc.

Partner with our Sales Representatives and clients to provide a first-in-class “Raise the Bar” service experience within specified performance metrics and KPIs in line with department and business goals

Provide our customers with a white glove, seamless experience using multiple business systems and knowledge resources to meet their needs and resolve any issues with a high degree of quality, accuracy, and professionalism

Apply NOW