Confirmation Agent - On-site - Full-time

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Overview

Universal Windows Direct - Confirmation Agent

Full Time W/ Benefits

$20/HR PLUS Bonus!!

Schedule: 3 weekdays and Sat and Sunday 3pm-11pm EST - HYBRID

The Confirmer plays

a

n important

role

in

ensuring

a quality

experience for the customer

and

sales team

for both Universal Windows Direct and The Bath Authority

They

are

responsible for

verifying information on

leads

that are set by the

marketing team and then issuing leads to the sales manager.

Confirmers

assist

in making sure that we have booked the necessary

amount

of appointments for each day

Confirmers will dial out to customers as well as handle inbound calls & texts from customers

regarding

their scheduled appointment. They will also

be responsible for

handling inbound lead setting and outbound dialing when needed to help generate appointments.

A successful Confirm Rep should be able to effectively communicate, use active listening skills and be dynamic in providing solutions. They

are responsible for

maintaining

knowledge of products,

markets

and services offered. They

are able to

multi task

and work efficiently to ensure that data is entered correctly and leads are properly scheduled.Â

The ideal candidate

• Is a master of multi tasking
• Prior confirmation experience is a huge plus
• Prior call center work or phone work is a mustÂ
• Someone who has done reception work or appt scheduling of any kindÂ

Responsibilities

Essential Functions:

• Verify and confirm all leads with

accurate

information.

• Create a positive and trusting customer experience.
• Dial out to customers to confirm leads or generate new leads.
• Assist

in achieving daily,

monthly

and

yearly lead goals.Â

Audit

and

repor

t

mistakes found on set appointments.

Maintain up to date product knowledge to offer helpful solutions to

customers'

home improvement needs.

Skills, Knowledge, And Abilities

Ability to multi-task

and

work both

quickly and efficiently.

Comfortable

working

in an environment with

limited

supervision.

Excellent phone communication and customer service skills.
Ability to respond to customers through text using proper grammar and professional etiquette.Â
Display

expertise

in what products we offer, scheduling and department protocols.

Qualifications

Education and Experience:

High

School

Diploma

or equivalent.

1 Year of Customer Service/ Support preferred.
Previous

Experience

in

a

call

center or a

related

sales

position

Preferred

Physical Requirements:

Prolonged periods working on a computer
Must be able to work with a mouse

& keyboard

Must be able to lift 15 pounds at a time.

Compensation And Benefits

· Competitive compensation packages (base hourly & uncapped commission)

· Medical, Dental, and Vision Insurance with Plan Options

· Basic and Voluntary Life and AD&D Insurance for Employee and Family

· 401(k) Retirement Plan with company match

· Paid Time Off (PTO). For any vacation, personal, and sick day needs.

UWD is an Equal Employment Opportunity Employer

INDUWDR

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