About the job
Description
Job Summary
Primary Responsibilities
The Operations Manager reports to the Regional Operations Manager . The major responsibilities of the position include, but are not limited to, the following duties:
The specific responsibilities include, but are not limited to the following:
- Manage daily operational and administrative functions across multiple security contracts employing over Inter-Con employees across the Beaverton campus.
- Keep the Regional Operations Manager apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner
- Support the Regional Operations Manager operational decision-making process
- Develop and implement project plans for key strategic initiatives designed to improve operations capabilities and responsiveness across Northern California
- Compile productivity and performance SLAs, KPIs, and dashboard reports to ensure metrics are captured and reported for executive level consumption
- Ensure the highest standards of conduct, appearance, performance and training are being met at all times.
Qualifications
- Preferred candidate has either an honorable military discharge, a Bachelor’s degree or 5 years’ experience in an operations management and project management role.
- Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed. (e.g. – MS Word, Excel, Access, SharePoint)
- An understanding of security operations and contracts management preferred.
- Understand operational KPIs and ability to utilize data to drive operations.
- Strong interpersonal, critical thinking and time management skills.
- A great communicator that gets the value of teamwork.
- Experience in general office setting in a supervisory role preferred.
- Comfortable in an ever changing, fast paced, sometimes stressful environment.
Other Requirements Or Competencies
- Technologically savvy - experienced with MS Office Suite. Working knowledge of technology driven scheduling platforms a plus.
- Project management experience. PMP certification a plus.
- Adept in leading teams in complex problem solving.
- Customer Service orientation required.
- Able to interact in a corporate environment and effectively communicate with all levels of management.
- Must be flexible and possess the ability to meet deadlines in a high tempo environment.
- Excellent time-management, organization and multi-tasking skills required.
- A dependable team player with business maturity, enthusiasm, and a positive work attitude.
- Ability to work in a matrixed environment.
- A positive and upbeat team member!
Work Environment and Schedule
- Job operates in a professional office environment in an open area with heavy traffic.
- This role routinely uses standard office equipment such as computers, phones, copiers, etc.
- Position requires prolonged sitting, twisting, turning, bending, in the performance of daily office activities.
- The position also requires grasping, repetitive hand movement and finger coordination in preparing statistical reports and data, using a computer keyboard.
- Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone and counter service to the public.
- Must maintain flexibility regarding job assignments, including other departments, locations, and mandatory overtime.
- Time flexibility depending on the needs of the company.
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