IT Business Analyst - CRM - Springfield, MO - On-Site

 

About the job

JOB TITLE: IT BUSINESS ANALYST - CRM DEPARTMENT: INFORMATION TECHNOLOGY

SALARY RANGE: $60,000 - $65,000 FLSA: EXEMPT

IMMEDIATE SUPERVISOR: Director - Application Programming

SCHEDULE DETAILS: Full-time/12-month position/PEERS

Position Summary

The IT Business Analyst plays a critical role in bridging business needs with technology solutions. This position collaborates with key stakeholders to define functional requirements, ensure alignment with business objectives, and document best practices for effective implementation. This position will support the college’s CRM team through development and configuration work within the Salesforce/TargetX environment. The work will include improvements to the CRM as well as operational maintenance work to meet the needs of end users. The ideal candidate excels at managing multiple priorities, has a strong understanding of data flow across business processes, and works closely with IT teams and system stakeholders to drive informed decisions that enhance enterprise technology systems.

Essential Job Duties

• Collaborate with stakeholders to identify business needs and translate them into clear requirements.
• Gather, document, and analyze business processes, workflows, and systems.
• Responsible for identifying gaps between enterprise system functionality and organization policy/regulatory requirements, then recommending solutions.
• Work in close collaboration with developers in testing functionality of enhancements and/or modifications.
• Assist in the preparation of relevant training materials and process change documentation.
• Facilitate training sessions for employees on new systems or new features in existing systems.
• Assist in the implementation of system upgrades and provide new processes if required.
• Assist in the configuration of assigned systems where applicable.
• Collaborate with software vendors to correct reporting, software, and data issues.
• Perform other project-related duties or functions as needed when critical to business function.
• Exhibit exemplary attendance and punctuality.
• Comply with college policies and procedures.

Non-Essential Job Duties


Required Knowledge, Skills & Abilities


Preferred Knowledge Skills & Abilities


Working At Ozarks Technical Community College Provides Great Benefits


PHYSICAL DEMANDS AND WORKING ENVIRONMENT: (The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.)

Environment: Work is performed primarily in a standard office setting with frequent interruptions and distractions. Requires extended periods of time viewing computer monitor or standing; may require adjustment of schedule to include some evening and/or weekends; may encounter occasional exposure to inclement weather during travel.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard.

• OZARKS TECHNICAL COMMUNITY COLLEGE RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE INSTITUTION DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS “AT-WILL.” THE AFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO CHANGE TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS.
  
  
  
  
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