About the job
We’re looking for a detail-oriented, highly organized Operations Support Specialist to join our team on a temporary basis through November 2025. This position has the opportunity to become permanent. In this role, you’ll be essential to the smooth flow of operations by reviewing, identifying, and routing incoming documents, emails, faxes, and scans. You’ll also provide data entry support and help ensure accuracy across multiple systems and lines of business.
What You’ll Do
Review and distribute incoming communications (mail, email, faxes)
Identify document type, work type, and enrollee information
Enter data into internal systems with speed and accuracy
Route misdirected items and collaborate with various operational teams
Monitor document volume and escalate system issues as needed
Support processing tasks in platforms like iCare, BENEFEDS, and Web App
Participate in training, documentation, and special projects
What You Bring
- High School Diploma or equivalent (required)
- 2+ years of experience in insurance operations (preferred)
- Strong data entry and organizational skills
- Familiarity with MS Excel, Word, and SharePoint (preferred)
- Ability to prioritize, multitask, and meet deadlines
- Great communication and problem-solving skills
- A collaborative mindset and self-starter attitude
Location: Portsmouth, NH
Term: Estimated until end of November 2025 - Possible permanent role.
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