About the job
Salary: $20.00 to $25.00 hourly
Description
Our client is in need of a skilled Dispatcher to join the team in Boerne area. This is a Contract-to-permanent position that offers the opportunity to play a pivotal role in ensuring seamless communication between clients and field technicians. The ideal candidate will excel in managing schedules, coordinating resources, and maintaining a high level of customer satisfaction.
Responsibilities
- Notify clients promptly if technicians or plumbers cannot meet their scheduled time and reschedule appointments to align with client preferences.
- Maintain consistent communication with Club Membership clients to ensure additional service appointments are scheduled when necessary to meet daily repair call targets.
- Dispatch service calls efficiently to optimize scheduling while prioritizing client satisfaction.
- Oversee the dispatch board to keep field personnel productive and on task, while compressing schedules for maximum efficiency.
- Collaborate with the Purchasing and Warehouse Coordinator to arrange timely delivery of parts, minimizing job interruptions for technicians.
- Follow the Dispatching for Profits Priority Service Schedule to assign the most suitable technician to each appointment.
- Conduct post-call debriefs with technicians to ensure proper payment collection and adherence to service standards.
- Uphold the company’s Code of Ethics and team guidelines in all interactions and tasks.
Requirements
- Familiarity with various computer programs and CRM systems.
- Strong organizational skills to manage schedules and resources effectively.
- Excellent communication skills for answering inbound calls and coordinating with clients and team members.
- Proven ability to work in a fast-paced environment while maintaining attention to detail.
TalentMatch®
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit
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