About the job
Job Summary
The Customer Service Specialist performs as a business analyst in a complex business office and examining and resolving advances customer issues. This position requires instilling confidence and care and demonstrating operational excellence when communicating to the public.
Essential Functions Of The Role
- Confers with customers by telephone, email, or in-person to troubleshoot and resolve issues within a single region (CTX or NTX).
- Researches financial issues on customer accounts and ensure issues are effectively resolved in a timely manner.
- Demonstrates salesmanship qualities while communicating to the customer by collecting the balance or resolving issues that could escalate to upper management.
- Recognizes and advises management of trends that could lead to future or recurring customer service issues.
- Reviews the patient accounting system to ensure all communications are covered, explained, and documented.
- Maintains courteous and personalized service to the customer.
- Resolves customer grievances and escalate the appropriate issues to supervisor or other departments.
- Interprets a variety of specialized communications/documents, including commercial/managed care EOBS, Medicare remittances, and Medicaid R&S.
KEY SUCCESS FACTORS
- Must be able to multi-task in a fast-paced environment.
- Must have exceptional phone etiquette.
- Must possess exceptional professionalism with customer communication.
- Basic computer skills (Outlook, Word, Excel).
- Must be able to follow accounts through to completion.
- Soft collection experience is preferred.
- Must have exception skills in conflict resolution, salesmanship, and patient-centered communication.
- Must have advanced technical knowledge of the Business office
Benefits
Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
Qualifications
EDUCATION - H.S. Diploma/GED Equivalent
EXPERIENCE - 2 Years of Experience
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