About the job
About The Company
Uline is a family-owned business and North America's leading distributor of shipping, industrial, and packaging materials. With over 9,000 employees across 13 locations, Uline has built a strong reputation for providing high-quality products and exceptional customer service. Our company culture emphasizes growth, stability, and opportunity, fostering an environment where employees are valued and encouraged to develop their careers. Uline is committed to creating a safe, inclusive, and rewarding workplace, offering competitive benefits and a supportive community. We take pride in our modern facilities, employee perks, and dedication to delivering a legendary customer experience.
About The Role
We are seeking a dedicated Customer Service Representative to join our team at the Kenosha branch. This role is vital to our success, acting as the primary point of contact for our customers. As a Customer Service Representative, you will handle order processing, inquiries, and support, ensuring our customers receive prompt, accurate, and friendly service. This position offers a competitive pay rate from $24 to $29 per hour, with a $2 shift differential, along with significant opportunities for growth and earning potential. The role is based at 12355 Uline Way, Kenosha, WI 53144. If you enjoy helping people, solving problems, and working in a fast-paced environment, this is an excellent opportunity to join a growing company dedicated to your success.
Key Responsibilities
- Process customer orders and inquiries efficiently using Uline's advanced call center technology.
- Communicate with customers via phone, email, and chat to provide timely assistance and support.
- Help customers navigate Uline’s website and online ordering platform to place orders and resolve issues.
- Become a product and solutions expert by understanding our product catalog, pricing, and shipping options to answer customer questions confidently.
- Collaborate with team members and other departments to resolve complex customer issues and ensure customer satisfaction.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Identify opportunities to upsell or promote additional products and solutions that meet customer needs.
- Follow up with customers as needed to ensure their concerns are addressed and expectations are met or exceeded.
- Contribute to a positive team environment by sharing best practices and supporting colleagues.
- Adhere to company policies, procedures, and quality standards to ensure a consistent customer experience.
Minimum Requirements
- High school diploma or equivalent; a bachelor's degree is preferred.
- Prior customer service experience is a plus, but we are willing to provide comprehensive training for candidates with a strong desire to learn.
- Strong communication skills, both verbal and written.
- Ability to operate computers and call center software efficiently.
- Excellent problem-solving skills with a customer-focused attitude
- .Ability to work effectively in a team environment and handle multiple tasks simultaneously.
- Flexibility to work various shifts, including evenings and weekends as needed.
- A positive attitude and a desire to deliver legendary customer service.
Benefits
- Complete health insurance coverage starting on day one.
- 401(k) plan with a 6% employer match to help secure your financial future.
- Multiple bonus programs based on individual and team performance.
- Paid holidays and generous paid time off to support work-life balance.
- Tuition assistance program to support your continued education and professional development.
- Employee perks such as an on-site café featuring affordable meals from local restaurants.
- Access to an on-site fitness center and scenic walking paths to promote health and wellness.
- Modern, clean, and well-maintained facilities designed to provide a comfortable and productive work environment.
Equal Opportunity Employer
Uline is an Equal Employment Opportunity/Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. Uline does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. We are dedicated to providing reasonable accommodations to applicants with disabilities throughout the hiring process. If you need assistance or accommodations, please contact our HR team.
Additional Information
This position offers a pay rate of $24 to $29 per hour, including a $2 shift differential, with significant opportunities for growth and increased earnings. Uline is a drug-free workplace and an employer that values safety, diversity, and employee well-being. Join us and become part of a company where your efforts make a difference, and your career can thrive.
Explore more about Uline and our employee benefits by visiting our website. We look forward to welcoming you to our team.
Desired Skills and Experience
Communication
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