About the job
About The Company
Foundever is a global leader in customer experience (CX), supporting more than 9 million customer interactions every day across 45 countries. With over 170,000 associates worldwide, we deliver seamless and innovative customer service solutions for some of the world’s top digital-first brands. Our founder-led culture combines global scale with entrepreneurial agility, empowering businesses to transform their customer experience.
About The Role
We are seeking a Remote Customer Service Representative based in South Carolina to join our growing team. In this role, you will support one of the largest financial providers in the United States through inbound calls—no cold calling required. The position is remote, with equipment provided by Foundever, and begins with comprehensive paid training. A quiet, distraction-free home workspace is required.
Qualifications
- Must reside in South Carolina
- Minimum age: 18 years
- High school diploma or GED equivalent
- At least 1 year of relevant customer service experience
- Open availability required during operating hours
- Strong professional communication skills and customer service aptitude
- Ability to navigate system tools to locate information effectively
- A reliable, hardwired high-speed internet connection (no wireless or 5G packages)
- Must have a quiet, private workspace; webcam presence is required during training and work hours
- Must use your own computer or tablet (excluding Kindle Fire) for the first few days of training
Responsibilities
- Handle inbound customer service calls
- Provide accurate and empathetic solutions to customer inquiries
- Follow company protocols and procedures
- Navigate internal systems to retrieve and enter customer data
- Demonstrate reliability, professionalism, and organizational ability
- Maintain a high level of customer satisfaction through effective communication
Benefits
- Competitive compensation: $16/hour, paid training at $15/hour
- Remote work flexibility with potential weekend shifts
- Comprehensive benefits including:
- 401(k) with matching
- Health, dental, and vision insurance
- Disability insurance
- Paid time off
- Bonus opportunitiesCareer growth and development support
- Company-provided equipment after initial training period
- Strong support for military families and veterans
Equal Opportunity
Foundever is committed to equal opportunity employment and a diverse, inclusive workplace. Employment decisions are based on job requirements and individual qualifications without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other status protected by law.
Desired Skills and Experience
Customer Service
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