Customer Service- Charlotte, NC - Full-Time

 

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Job Summary: The Customer Service Representative is responsible for providing exceptional customer service by managing and responding to customer inquiries, resolving complaints, and processing orders. This role requires excellent communication skills, a customer-centric approach, and the ability to work efficiently in a fast-paced environment. Customer Service Representative Key Responsibilities: Customer Interaction: Answer incoming customer inquiries via phone, email, chat, and social media. Provide accurate , valid, and complete information about products and services using the appropriate tools and methods. Engage with customers to understand their needs and provide personalized solutions. Issue Resolution: Handle customer complaints and provide appropriate solutions and alternatives within the time limits. Follow up with customers to ensure their issues are resolved satisfactorily. Escalate unresolved issues to the appropriate internal teams. Order Management: Process orders, applications, and requests accurately and efficiently. Coordinate with the logistics and shipping departments to ensure timely delivery of orders. Update customer accounts and maintain accurate records of customer interactions. Customer Relationship Management: Build sustainable relationships and trust with customers through open and interactive communication. Keep records of customer interactions, transactions, comments, and complaints. Follow communication procedures, guidelines, and policies to enhance customer experience. Product and Service Knowledge: Stay updated on product and service information to provide accurate assistance to customers. Participate in training and development programs to continuously improve skills and knowledge. Team Collaboration: Collaborate with team members and other departments to ensure a seamless customer experience. Share customer feedback and insights to help improve products, services, and processes. Customer Service Representative Qualifications: Education: High school diploma or equivalent; some college coursework or a degree is a plus. Experience: 1-2 years of experience in a customer service role, preferably in a call center or retail environment. Skills: Excellent verbal and written communication skills. Strong problem-solving and conflict-resolution abilities. Proficiency in using customer service software, CRM systems, and Microsoft Office Suite. Ability to multitask, prioritize, and manage time effectively. Strong attention to detail and accuracy. Customer-centric attitude with a passion for helping people. Customer Service Representative Key Competencies: Empathy: Ability to understand and empathize with customers' needs and concerns. Patience: Maintaining calm and patience, especially when dealing with difficult customers or situations. Adaptability: Flexibility to handle changing priorities, procedures, and customer needs. Accountability: Taking responsibility for actions and following through on commitments. Teamwork: Working effectively with others to provide excellent customer service. Working Conditions: Typical office environment with potential for remote work based on company policies. May require evening, weekend, or holiday shifts depending on customer service h ours

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