Customer Care Specialist 1 - Denton, TX - On-Site - Full-Time

 

About the job

This job is sourced from a job board. 

Position Summary

The Customer Care Specialist 1 provides excellent service to our Members and Customers via phone and in person. They engage in a friendly and professional manner while actively listening to concerns. They answer questions, resolve problems, and provide trouble-shooting assistance. They communicate in an energetic fashion that is empathetic, courteous, and professional. The Customer Care Specialist 1 is an advocate for Members and Customers and seeks to resolve concerns on the first call or visit.

Primary Position Responsibilities

• Responsible for taking the initiative to gain knowledge and experience by utilizing internal resources (i.e., knowledge capture, training materials, Teams posts).
• Directs Members / Customers, general public and others to proper person or department according to their needs.
• Advises CoServ Members / Customers of energy conservation measures, billing rates, and CoServ payment options.
• Assists Members / Customers with all related questions concerning electric and gas bills.
• Updates account information as needed.
• Handles difficult calls while maintaining poise, courtesy, and professionalism.
• Consistently meets department standards.
• Researches misapplied payments and make necessary adjustments.
• Possesses a working knowledge of the disconnect policy for both gas and electric accounts.
• Creates service orders for Assets Protection to process damage claims.
• Initiates payment arrangements.
• Takes service orders for connects and disconnects.
• Initiates check requisitions.
• Monitors and follows up on special circumstances with Members / Customers when applicable.
• Understands the service order process and correctly initiates the service order type to the appropriate department.
• Complies with established CoServ safety and operating rules, procedures and guidelines including reporting unsafe practices to a supervisor.

Secondary Position Responsibilities


Supervisory Responsibilities


Position Requirements

Education and Certifications Required


Education And Certifications Preferred


Experience Required


Experience Preferred


Skills And Abilities Required


Skills And Abilities Preferred


Physical Requirements


Other Requirements


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

Required

Preferred

Job Industries

• Other
  
  
  
  
  
  
  Apply Now