About the job
Job Summary
Support projects with a keen focus on the consumer with the expectation of a single, simple, unified experience that helps them achieve their goals. In this position you will work closely and under direct supervision of the Experience Design and Strategy Lead to assist multiple programs and cross-functional teams utilizing human centered design principles.
Job Duties
- Support user research activities that include interviewing, data analysis and synthesis
- Translate insights from research to project strategy and product/service offerings
- Develop journey maps, service blueprints and personas based on user research
- Advocate for customer needs through storytelling, including writing, visual, and verbal communication that helps other teams build empathy for current experiences
- Communicate complex concepts and ideas into impactful insights, frameworks and narratives using storytelling and information design
- Use appropriate software such as Adobe Creative Suite, Mural, Figma or related tools to create high quality deliverables
- Manage multiple projects concurrently
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
Position Details
Required Education
- Currently enrolled in a Bachelors or Graduate degree program in the field of design (human centered design, interaction, graphic, industrial design, or other related field)
Education
Bachelor's Degree- (Required)
Experience
Certification(s) and License(s)
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteranAbout the job
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