About the job
RepairDesk is a modern repair shop management software with 40+ powerful integrations and modules. The software is customisable to meet the workflows of single-store, multi-store, and franchise repair businesses in various industry verticals. Available in 30+ languages, RepairDesk is trusted by over 3,000 businesses globally, helping them save time, manage inventory, and run profitable repair stores.
Tasks
The Customer Billing Executive is responsible for managing customer billing processes, ensuring accurate financial record-keeping, and providing excellent customer service. This role involves direct interaction with clients to resolve inquiries and discrepancies, processing transactions, and collaborating with internal teams to maintain efficient billing operations. The ideal candidate will have a strong understanding of financial principles, CRM systems, and payment platforms, along with excellent communication and problem-solving skills.
Key Responsibilities:
- Manage subscription updates, process refunds, and handle missed payments.
- Maintain accurate financial records in the CRM system and respond to customer inquiries.
- Distribute billing notifications and ensure timely payment processing.
- Assist with the monthly disbursement of incentives and bonuses for revenue teams.
- Conduct sanity checks on customer accounts and resolve billing disputes.
Requirements
- Excellent communication (Verbal & Written Skills)
- Attention to Detail
- Collaboration & Teamwork
- Strong Financial Acumen
- Strong Interpersonal communication skills
- Zoho CRM proficiency
- SAAS Industry Knowledge
Shift Timings: 1:00 pm to 10:00 pm (Pakistan Time)
Benefits
- Health Insurance (IPD)- Self, Spouse & Children
- Provident Fund
- Paid Leaves (Casual, Medical & Annual)
- Subsidise Lunch/Dinner
- Maternity & Paternity Benefits
- Paid Trips & Tours
- Profit/Stocks Sharing Plan (Tenured Employees)
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