About the job
Rapaport Account Manager, Auction Buy Team
Responsibilities
- Responsible for handling the physical event planning of the auctions and all duties and day-to-day work related to the buyer side of the auction business
- Manage existing buyer accounts - including but not limited to scheduling auction viewing appointments, following up on bid submissions, collecting payment for auction winnings, dealing with any inquiries, request, or issues
- Consistently call all Melee and Single Stone buyers before each monthly auction and schedule viewing appointments
- Update all comments and account updates in CRM following each call
- Follow up with all clients who could not be reached to ensure all available viewing appointments are solidly booked
- Conduct market research to generate new leads and call prospects to onboard them as auction buyers and schedule them for viewing appointments.
- Coordinate with international teams on scheduling clients, registering and onboarding new clients, collecting payment from winning buyers, and assisting with any client intervention
- Prepare auction files and distribute to international teams
- Manage and organize all auction viewing rooms to ensure they are properly set up at all times and monitor inventory of all auction tools and equipment
- Assist in managing small team of auction interns – including scheduling, managing hours, and training
- Prepare and ship winning merchandise to both local and international clients after each auction
- Carefully arrange all international shipments according to all requirements for international customs.
- Act as liaison between clients and internal departments
- Assist with auction closing procedures
- Manage invoices and purchases
- Register new companies and set up accounts in the CRM system
- Review and process compliance forms for new accounts
- Prepare, analyze, and summarize auction reports
- Perform administrative duties and responsibilities
- Rotate covering reception desk when needed
- Ad hoc office tasks and duties
- Provide additional support for Processing Team during auction preparation
- Assist Supply Team with internal processes (Cash Advances, creation of purchases and seller invoices, tracking and managing outstanding charges)
- Manage upcoming auction dates on website
- Assist with coordinating and creating basic marketing files to promote upcoming auctions; manage Ad Management Platforms (Google Ad Manager, Constant Contact, HubSpot)
Requirements:
- Must have solid computer skills and be proficient in Microsoft Office, with a strong proficiency in Excel (both simple and advanced functions such as Pivot Tables, V-Lookups, etc)
- Salesforce experience a plus
- Strong attention to detail as well as solid organizational/time management skills
- Strong written and verbal communication skills a must
- Interest in cultivating client relationships and event coordination
- Independent, resourceful, organized, and a self-starter
- Ability to multitask in a fast-paced environment
- Ability to juggle multiple projects with overlapping timelines and meet their respective deadlines.
- Must be capable, trustworthy, personable and have a positive attitude
- Must be flexible to work extra hours and on weekends before and during some auctions
- Occasional late nights and Sundays are needed for processing assistance before auctions
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