Call Center Agent Job in Faisalabad

SMY Associates LTD, Faisalabad, Pakistan

Answer incoming calls and respond to customer’s emails.
Management and resolve customer complaints.
Sell products and place customer orders in the computer system
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software Process orders, forms, and application
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Upsell products and services
Complete call logs and reports
Other duties as assigned

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